At LoveLab, each piece is made to order. Crafted especially for you rather than taken from stock. This allows us to ensure every detail meets our high standards. Once your jewel is created, it undergoes a meticulous quality inspection in our Antwerp ateliers before being carefully packaged and shipped to you. Because of this bespoke process, delivery usually takes up to 2 - 4 weeks depending on the collection. It’s the time needed to create something truly personal, finished to perfection, and ready to be cherished for years to come.

Yes, you can choose the look of your jewelry. All Love-Lab pieces are available in 925 sterling silver with pink, yellow, or white rhodium plating, or particular items in 18K gold. We also offer cords in a wide variety of colors. You can customize your piece when choosing your bracelet.

Shipping fees depend on the delivery address and start at €10. In accordance with EU law, you have the right to withdraw from your purchase within 14 days of receiving your order. Please note that this right of withdrawal does not apply to customized bracelets, except in cases of manufacturing defects. All return shipping costs are the responsibility of the customer.

Our lab-grown diamonds are certified either by the International Gemological Institute (IGI) or accompanied by a LoveLab In-House Certificate, guaranteeing their quality and authenticity.

Yes. They have the same chemical composition, optical properties, and physical characteristics. Only specialized equipment, not the human eye, can tell them apart.

We offer diamonds from both techniques. HPHT and CVD each produce excellent quality, brilliance, and durability.

No, it’s impossible without specialized gemological equipment.

All Love-Lab jewelry is guaranteed against manufacturing defects in line with the EU Consumer Sales Directive (Directive (EU) 2019/771). If a product shows a defect due to materials or craftsmanship, we will repair or replace it free of charge. This legal guarantee does not cover damage from wear and tear, loss, or theft. For complete protection, we recommend arranging personal jewelry insurance with your provider.

Contact our customer service right away. Depending on the situation, repair or replacement may be arranged.

To keep your LoveLab jewelry in optimal condition, avoid wearing it while swimming in the sea or pool, and minimize contact with chemicals. Please note that rhodium plating may naturally fade over time with regular wear so remember to treat it with love.

Absolutely. From the diamond’s size and shape to its setting, you can personalize your piece throughout the ordering process.

Yes, all our creations come in ready-to-gift packaging. Depending on the piece, your jewelry will arrive in a special envelope or a luxury box, accompanied by a Thank You card and an in-house certificate. You may choose between our signature LoveLab pink tones or classic black packaging.

Of course. Our gemologists and advisors are available for personalized recommendations before your purchase.

CUTY, GLOWY, TRIPLY, MATCHY, SHAPY, HOLY and new collections coming soon.

They are created without mining. Reducing environmental impact and eliminating dangerous mining practices.

This ensures we can offer the best service, accurate pricing, and delivery options for your region.